MacEnthusiasts Rental Support

Everything You Need for a Smooth Rental.

Setup help, apps, shipping, returns, billing and rental support — all in one place.

Get Rental Support Shipping & Returns Billing & Deposits

For faster support: have your MacEnthusiasts rental asset number handy when contacting our team.

Quick Setup

Rental Macs Have No Password

If your rental Mac asks for a password, leave the password field blank and press Return / Enter.

Unless your rental paperwork specifically states otherwise.

Login Help

Our standard rental Mac account does not require a password.

Setup & Connections

Need help connecting a display, charger, keyboard, adapter or other accessory?

Need More Help?

Most rental questions can be resolved quickly by our rental team.

Support Center

Apps & Software

Ready for Your Workflow.

Install your own apps during the rental, or let us prepare the equipment for your team before delivery.

MacEnthusiasts rental apps and software setup

Install Your Own Apps

Sign into your Apple Account and download the apps you need during your rental.

We Can Pre-Install

Tell us what your team needs and we can install and configure apps before delivery.

Professional Software

Select Adobe, Avid and other professional software licenses are available.

Turnkey rentals are available.

We can prepare apps, software, settings and accessories before your rental leaves our shop.

Ask About App Setup

Before Your Rental Comes Back

Protect Your Accounts & Files.

A few quick steps before return help make sure your accounts, files and device management are fully removed.

Apple Account & iCloud

Signed Into Your Apple Account?

You are welcome to use your Apple Account during the rental. Before returning the equipment, please sign out and remove Find My.

System Settings

Open System Settings from the Apple menu.

Apple Account

Choose your Apple Account or Apple ID name in the sidebar.

Sign Out

Scroll down and choose Sign Out.

Remove Find My

Complete the prompts and confirm Activation Lock is removed.

Quick Return Reminder

Three Things to Double-Check

Sign Out

Remove any personal or company Apple Account used during the rental.

Remove MDM

Remove the rental from Jamf, Kandji, Intune or any other MDM system.

Save Your Files

Copy anything you need from the rental before the equipment comes back.

Support Center

How Can We Help?

Choose the type of help you need and our team will get you pointed in the right direction.

Technical Help

Setup, login, software, equipment or accessories.

Technical Support

Billing Questions

Invoices, payments, rental charges or billing questions.

Billing Support

Deposit Help

Credit card deposits, authorizations, releases or refunds.

Deposit Support

Shipping & Returns

We Make Returns Easy.

Missing a return label, need packing help, or have a shipping question? We'll help you get the rental back to us.

MacEnthusiasts rental shipping and returns

Need a Return Label?

Can't find your return label? Let us know and we'll help.

Request Help

Packing & Returns

Questions about packing, pickup, FedEx, UPS or where the equipment goes?

Return Support

Shipping Questions

Questions about delivery timing, incoming equipment or return shipping?

Shipping Support

Shipping Reminder

AirTag Included With Your Shipment?

If your paperwork or shipment notes that an AirTag was included, please return it with your rental equipment.

Need More Time?

Request Extension

Missing an Accessory?

Can't locate a charger or accessory that came with the rental? Let us know before shipping it back.

Let Us Know

Before You Ship It Back

Quick Rental Return Check

Sign Out of iCloud	Remove Find My	Remove From MDM
Save Your Files	Return Chargers & Accessories	Attach Return Label
Return AirTag If Included

Still Need Help?

Our Rental Team Is Here.

If you didn't find the answer you need, contact our support team and include your rental asset number when possible.

Visit Rental Support

After-Hours Emergency Rental Support

Urgent Help After Business Hours?

For an urgent rental issue that cannot wait until the next business day, text our rental support line.

Text (424) 325-6371