Minimum Inspection: $55, Data Recovery Attempt: $99, Liquid Damage Inspection: $99 and the Hourly Labor Rate: $99. This fee is non refundable, and is per item examined. It applies if you decline the repair or no trouble is found. Otherwise, these fees are applied towards the repair of the specific problem. This fee also applies if the item is covered under warranty but the problem is not a hardware problem (i.e. any software problem or user error) or if the manufacturer does not honor the warranty. MacEnthusiasts (hereinafter “ME”) does not honor non “ME” warranty agreements. If any repair is performed, if we solve any problem, or if we provide enough diagnostic information to allow the customer to solve the problem themselves, then the labor charged will be at least 1 hour ($99). At the time an item is checked in on this SRO and the machine given to “ME” for service, the minimum fee is considered fully earned. Some repairs have fixed rates and may not reflect an hourly rate. A service fee of $10.00 is also be added to every repair.
DATA & DATA RECOVERY
“ME” is not responsible for customer’s data or equipment under any circumstances. We recommend that you have a backup of your data prior to having any service performed. Although our recovery rate is typically very good, we do not guarantee success.
REPAIR TIME or “QUEUE”
The “Queue” is an approximate indication in weekdays that a machine sits on the shelf before it is looked at. Please refrain from calling before this. The actual turnaround time is frequently affected by circumstances beyond our control and is not guaranteed and is also subject to a possible delay for parts. If promises or a specific due date is required, then rush service is recommended for an additional fee. PARTS & LABOR
All parts used to repair your product will be free from defects in materials and workmanship for 90 days. Software labor and data recoveries have no warranty, unless the problem is exactly as originally described on the original SRO, and is not due to user error. Removal of stickers from RAM, Hard Drives, AC Adapters, or Batteries voids warranty. All parts prices quoted are in exchange of the defective part, without which prices will be higher. Unless specified, all parts prices are based upon exchanging the original part. Known used or refurbished parts will be so listed.
INTEREST & RETURNED CHECKS
In the event that an invoice is past due or not paid, interest will be charged at 18% annually, and all collection and legal costs will be charged. If a collection agency or attorney is required to enforce repayment, these costs will be added to the total amount due, whether or not a lawsuit is brought forth. Returned check charge is $35.00
LIMITATION OF LIABILITY
“ME” entire liability for your damages from any cause whatsoever with respect to the repair of your product, whether due to “ME” negligence or to any other reason, is limited to the amounts that you pay for repair services. “ME” has no liability whatsoever for indirect, special, exemplary, or consequential damages, such as lost profits or revenue. “ME” also has no liability for loss or damage to data or software applications, even if we perform a backup. Your only remedy under this repair agreement is to seek recovery of damages against “ME” in an amount not to exceed what you have paid for repair services.
Any items not specifically listed on this SRO are considered absent. Please double-check your SRO paperwork. Please bring the claim ticket upon pickup.
Any repair that must be mailed in to Apple for repair will be subject to an administrative fee of $99 unless the item was purchased from us or you have us perform any labor, such as backup, Tune-up, Ram or hard drive installation, or if you purchased AppleCare from us. If you do not wish to pay this fee, then you can call Apple for diagnosis and you will be responsible for coordination, packing, and data backup. If a machine is mailed to Apple, Apple reserves the right to erase your data or replace the hard drive, without approval. As such, we recommend having a data backup prior to having a machine mailed to Apple. “ME” can perform this service for an additional fee. MacEnthusiasts is not responsible if your product is lost or damaged in transit between Apple and “ME” while being serviced.
STORAGE OF UNCLAIMED/ABANDONDED EQUIPMENT
Items not claimed within 30 days of repair completion and/or inspection will incur an automatic $75.00 storage fee without notice. If you have not claimed your product and paid all charges due within 45 days after being notified by “ME” that your property has been repaired, “ME” will consider your product abandoned. “ME” will provide such notice to you at the mailing or e-mail address you furnished when you authorized the repairs. “ME” may dispose of your product in accordance with applicable provisions of law, and, specifically, may sell your product at a private or public sale without liability to you. “ME” reserves its statutory and any other lawful liens for unpaid charges.
TRADE INS (SELLING “ME” YOUR EQUIPMENT)
We will irrevocably erase the hard drive during testing. By signing the reverse, you authorize “ME” to erase your hard drive for this purpose. We can transfer your data for an additional fee. Any Estimate given at front counter is only an estimate. Final price will be given after testing. Testing time may vary based on service Que. Pawn forms are required by law. All payments will be mailed to the address on the pawn form we do not allow payments to be picked up in store.
PROTECTION PLANS ON PRE-LOVED EQUIPMENT
All of our Pre-Loved Equipment comes with a 6-Month guarantee. Protection Plans must be purchased and paid in full within 6-Months of your original purchase date to be valid; Coverage starts from your original equipment purchase date and not the date you bought the guarantee. “ME” Standard Guarantee and “ME” Extended Guarantee cover defective parts and do not include repairs necessitated by customer induced damage, technical support, or software problems. In addition, cosmetic problems are not covered. Non-hardware related items are not covered. All other guarantees are as specified by the manufacturer.
7 day return policy with 20% restocking fee. Consumables and opened software are not returnable unless defective, which will be replaced with the same.
Deposits may or may not be refundable please ask your sales associate for more details. Rental deposits are typically refunded in 5- 7 business days from date of return. Please see your rental agreement for more information.
Special orders are non-cancelable. “ME” will not be liable for any delay in the delivery of shipment of goods, or for any damage the purchaser by reason of such delay, when delay is, directly or indirectly caused by, or in any manner arises from fires, floods, accidents, riots, acts of God, war, government interference or embargoes, strikes, labor difficulties, shortage of labor, fuel, power, material, supplies, transportation delays, or any other causes beyond its control.
If a person other than those listed on the reverse attempts a pickup, we must obtain approval from the above person(s) prior to releasing the item, which may cause a delay.
These Terms and Conditions are the only ones that govern “ME”
repair of your product. No other oral or written terms or conditions apply, including ones in any purchase order that you provide to “ME”. No one has the authority from “ME” to vary any of these Terms and Conditions. These Terms and Conditions are governed by the laws of the State of California (without giving effect to it’s conflict of law provisions). If any provision of these Terms and Conditions is held to be illegal or unenforceable, that provision will no longer be part of the Terms and Conditions, and the Terms and Conditions will be enforceable as though that provision never was a part of them.
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